Quick reference tips

Getting started with your Xfinity Home Subscriber Portal

From the Subscriber Portal, you can control the full suite of home security features in your Xfinity Home system from anywhere.

View Overview page

Sign in to your Subscriber Portal at xfinity.com/xhportal to access the Overview page, which gives you an overall picture of your Xfinity Home Secure system. Here you can arm/disarm your system, view live video feed from your primary Camera and view the status of your devices.

Manage rules

On the Automation page, you will see a message referring you to the Xfinity Home app for mobile devices where you can manage rules.

View and manage your cameras

On the Cameras page, you can see live video feeds from your Cameras. If you have 24/7 Video Recording, you can view video stored in the cloud, create your own custom video clips and view video clips bookmarked when your Camera detected motion.

How to pair and install a camera using the Xfinity Home app

  1. Sign in to the Xfinity Home app.
  2. The first screen you see depends on whether you have previously installed a Camera or another Xfinity Home device and the type of mobile device you’re using.
    • If you haven’t installed an Xfinity Home device, you’ll see a welcome screen. Tap Add a Device.
    • If you already have Xfinity Home devices and are using an Android mobile device, you’ll see the Overview screen. Tap the More icon (three vertical dots), then tap Add Device.
    • If you already have Xfinity Home devices and are using an Apple mobile device, you’ll see the Overview screen. Tap the More icon, then tap Add a Device.
  3. On the Add a Device screen, tap Xfinity Home Camera.
  4. The Camera Setup screen is the beginning of a setup wizard that walks you through the step-by step process of installing and pairing your Camera. Tap Continue.
  5. If the Upgrade screen displays, your current device doesn’t support adding a Camera. Upgrading to a supported Wireless Gateway is a phone call away. Call 1-800-xfinity to get started.
  6. You will receive a prompt to discard the Y-cable. You won’t use the Y-cable at this time, but keep it in a safe place in case it’s needed in the future.
  7. Select each box to confirm that the Camera is unplugged and unmounted, then tap Continue. The Camera must be unplugged at this point to complete the pairing process.
  8. Connect the Camera cable to the LAN port of the power adapter, then tap Continue.
  9. Plug the power adapter into a power outlet that is not controlled by a light switch and is in an area with a strong WiFi signal, then tap Continue.
  10. Wait for the Camera to power up. When the light on the front of the Camera is blinking blue, your Camera is ready for pairing. Tap Yes, the Light is Blue.
    • Blue Light Not Blinking? Make sure that you’ve waited at least two minutes for the Camera to power up. If the light is still not blinking, tap This isn’t working, then follow the on-screen instructions.
  11. Wait for the system to find your Camera, which can take up to five minutes. Then wait for the system to get your Camera ready, which can also take up to five minutes.
  12. When your Camera is found, pairing is complete. Tap Continue.
  13. Enter a name that identifies the Camera’s intended location, such as “First Floor,” then tap Continue.
  14. Select a view option for what will be in the Camera’s field of view.
    • Tap Indoors if the Camera will face a static view such as a wall or a door. The indoors view is more sensitive to small movements than the outdoors view.
    • Tap Outdoors if the Camera will face a view that may be affected by natural movements, such as the wind moving tree branches.
  15. Do you subscribe to 24/7 Video Recording?
    • No: Go to the next step.
    • Yes: 24/7 Video Recording is turned off by default. To turn it on, tap the On/Off switch, then tap Continue.
  16. You’re ready to move your Camera to its final location. Find tips for mounting your Camera outside by tapping Tips for mounting the camera. Otherwise, tap Finish Setup.
  17. Place the Camera on a flat surface or mount it to a wall using the provided screws and anchors.
  18. On the Overview screen, tap the Camera video feed. Your screen will look slightly different if you don’t have 24/7 Video Recording.
  19. Check the live video feed on the Camera screen and adjust the Camera to show your desired view.

Note: You can only pair one Camera at a time. If you have multiple Cameras, you’ll need to need to pair each Camera individually using the power adapter it came with.

You can view live video from the Camera through the Xfinity Home app and:

  • Your Xfinity Home Subscriber Portal for Xfinity Home Secure or Xfinity Internet.
  • The Touchscreen Controller for Xfinity Home Secure.
  • The Xfinity Home app for X1.

View and manage your devices

On the Devices page you can control your devices: Cameras, Thermostats, Door/Window Sensors, Light Switches, Lighting/Appliance Controllers, Outlet Controllers, Motion Sensors, Water Detectors and Smoke Sensors.

Click the Settings icon to see the device details, such as battery life, connection status and manufacturer/model and any alerts for the device.

If you want to change your primary Camera feed (the one that shows up on the Overview page), hover your mouse over the Camera feed picture, then click the star that appears in the upper-right corner of the picture.

If you want to change the primary Thermostat (the one that shows up on the Overview page), click the star in the upper-right corner of the Thermostat box.

Change your settings

On any Subscriber Portal page, click the Settings icon at the upper right to open the Settings page.

Use the navigation links on the left (or scroll down the page) to move to the different settings categories.

  • Security: Manage your emergency contacts, keypad codes, alarm permit information and Central Station Passcode.
  • Account: View your address and manage your preferred language and temperature scale (Fahrenheit or Celsius).
  • Data Usage: View how much of your daily quota of videos, pictures and text messages you’ve used today.
  • Automation: Manage the contacts used for rules.

Get help and support

On any Subscriber Portal page, click the Help icon at the upper right to go to the Xfinity Home Help & Support page.

Visit our support page to learn more about pairing your camera or to get answers to more common questions.